Customer Relation Management:
Customer complaints irrespective of the type and line of business can be increase in an exponential basis depending upon the customer base that the business holds.
Customer complaints that are logged are often made logged against a gift set of issues and every of the newer issue that gets raised are often categorized into these issue categories by the RPA based software robots.
Based on each of those categories, there are often possible solutions which will be suggested to the purchasers directly . Doing so, the customer complaints are often answered 24 x 7 rather than 8 hours each day and only 5 days every week .