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CRM-Automation

CRM-Automation

SERVICE OVERVIEW

Customer Relation Management:
Customer complaints irrespective of the type and line of business can be increase in an exponential basis depending upon the customer base that the business holds.

Customer complaints that are logged are often made logged against a gift set of issues and every of the newer issue that gets raised are often categorized into these issue categories by the RPA based software robots.

Based on each of those categories, there are often possible solutions which will be suggested to the purchasers directly . Doing so, the customer complaints are often answered 24 x 7 rather than 8 hours each day and only 5 days every week .

WHY CHOOSE US

Having the right RPA software tools is critical in today’s highly competitive world. When packaged products don’t meet your needs, customized solutions are often the best option. RPA Solution can assist you improve productivity, enhance quality and be positioned for the future with products designed especially for your organization.

  • Financial Responsibility to Our Clients
  • Superior Quality and Craftsmanship
  • Quality and Value to the Projects We Deliver
  • Highest Standards in Cost Control
  • On Time and on Budget
  • Real Focus on Customer Satisfaction

POPULAR QUESTIONS

  • Why does a RPA project cost so much?

    On the cost side, there are four major categories to consider:

    • The cost of the automation tool;
    • The extra cost of infrastructure;
    • The cost of development;
    The cost of monitoring and maintenance.

  • What is the timeline for the RPA project?

    RPA Proof of Concept: A quick 30 day PoC on a selected process to validate the applicability of RPA.

    RPA Piloting : 10 to 12 weeks
    Pilot test of additional processes with a parallel set-up of governance & roll-out planning.

    RPA Roll-out of the Robotics Factory for all relevant business processes and handover to the customer.

  • What is the total budget for RPA Project?

    Many clients are looking for cookie-cutter answers concerning the ROI of an RPA project. Of course we, as vendors, would be happy to oblige with simplistic and flattering answers.

    With the annual cost of robot license being — counting on the situation and therefore the job profile — 2 to fifteen times less than that of an FTE while theoretically covering the work of 5 FTEs, justifying the ROI of an RPA deployment seems easy, right.

  • How is RPA project initiated?

    What Process Should I Automate?
    1) Highly manual and repetitive processe.
    2) Rule-Based Processes
    3) Low Exception rate
    4) High Volumes repetitive task
    5) Mature and Stable Process