Email Automation

email automation


Email Automation

Presently many companies are looking to use robotic process automation (RPA) for specific parts or partially of their email operations to serve customers more efficiently and permit humans to consider the messages only when they can handle.

RPA email automation functionality features an intuitive drag-and-drop interface that lets IT and business users quickly handle high volume and simply automate email actions without writing a line of code. Use of Robotic Process Automation (RPA) for email automation together with your overarching enterprise automation strategy.

Email Automation with RPA

Any repeated processes that involve inbound or outbound emails are good candidates for email automation. Email RPA can monitor mailboxes, capture inbound messages, or trigger a process supported an incoming email.

Here are some examples:

  • IT service desk requests
  • Invoices
  • Customer information requests
  • Order Entry
  • Reports
  • Emails with attachments
Incoming Customer E-mail Query Processing

If you are a support Organization that must answer to those thousands of mails that get bombarded at your inboxes for responses, you’ll definitely escape from that situation and have RPA look after them for you. Common issues or emails can be segregated to groups and responses to such emails can be given by the RPA solution whereas the critical ones which are not ascertained into a gaggle are often handled by the respective personnel.