RPA solution enable oraganisation to automate business processes rapidly.
Utilizes intelligent robots mentioned as virtual workforce who can interact with software programs like ERP systems, databases other business applications .
Allow organizations to automate task like a human’s being was doing them across application and systems. Robotic automation interacts with the prevailing IT architecture with no complex system integration required.
Customer complaints irrespective of the type and line of business can be increase in an exponential basis depending upon the customer base that the business holds.
Customer complaints that are logged are often made logged against a gift set of issues and every of the newer issue that gets raised are often categorized into these issue categories by the RPA based software robots.
Based on each of these categories, there can be possible RPA solution that can be suggested to the customers right away. Doing so, the customer complaints are often answered 24 x 7 rather than 8 hours each day and only 5 days every week .
Straight-through processing of customer orders:
Customer orders are often fulfilled with none hurdles which will encounter due to human intervention.
RPA based software robots can take up the entire process of handling these orders and systematically update each of the order once when done whereas the case when humans take up this activity might have issues or errors.
Customer Order Processing:
Orders placed on many of the e-commerce websites may then need to be placed on the particular repositories for the particular dispatch and also to take care of the inventory recordings different than the customer facing orders.
Such data entry processes can be handed over to the RPA solution as the whole process of order placement will be automated from end to end. This can be maintained better than having any manual errors that would be caused out of misunderstandings.
System access and setup:
Incoming Customer E-mail Query Processing:
If you’re a support Organization that must answer to those thousands of mails that get bombarded at your inboxes for responses, you’ll definitely escape from that situation and have RPA look after them for you.
Common issues or emails can be segregated to groups and responses to such emails can be given by the RPA solution whereas the critical ones which are not ascertained into a group are often handled by the respective personnel.
Web Site Scraping: