SAP is an enterprise software that manages business operations and customer relations. Some of the elements within the SAP GUI that, a bit like in Citrix environments, are considered one block. That means it is impossible to use an easy recording or automation tool with them.
Each of the e-Commerce websites or the logistics companies can put these RPA based software robots to use in providing the order updates to the purchasers without waiting on individuals to do so (if it is based on the 8 hour time-frame of a working day).
Business process can be fully integrated into this single, unified platform, providing greater efficiency and transparency, and simplifying communication between departments, agents and policy holders.