What is one thing to consider when choosing robotic process automation (RPA) software?
To help you determine which RPA software to choose, we asked software engineers and business leaders for their best insights. From content intelligence to ease of bot configuration, there are several things to consider when choosing the right RPA software for your business.
Read more on IT Business Edge: Top RPA Tools: Robotic Process Automation Software
How to Choose RPA Software
Content Intelligence With Cutting Edge NLP and ML
Robotic automation software can help in 100% process optimization, reducing any human intervention. However, the most important factor is to consider the sentiment of words and sentences while framing bot responses.
To attain this, a better and well-followed approach is applying natural language processing (NLP) and achieving content intelligence (selection of best words) to support the process. Various other machine learning (ML) technologies combined with this approach can aid to achieve the best results through content intelligence.
Sri Sagar Kalisetty, Terkel
Ease of implementation, use, and speed
Robotic process automation is one of the most accessible software solutions for implementing processes. The automated robot is compatible with existing legacy systems. Therefore, to select the necessary RPA tools for the process, you must check compatibility with older technologies. This test will help companies quickly and efficiently convert old data and avoid risks.
To select the necessary RPA tools for the process, you must check compatibility with older technologies.
RPA does not always have a simple workflow. Many RPA solutions require you to have high IT knowledge to install and adjust robots. To understand this problem, NTT DATA launched WinActor with outstanding advantages in user-friendliness.
For intelligent solutions, processing speed is one of the most critical factors. RPA also works faster than humans. As you may know, RPA works continuously for 24 hours, while humans only work for 8 hours. Therefore, on average, the work completion time of RPA is three times shorter than that of manual labor. It can work continuously without time limitations.
Abby Ha, WellPCB
Read more on TechRepublic: How Robotic Process Automation Can Make Work More Efficient in Your Business
Lower operational costs for more ROI
By automating certain business processes, you can enhance your total ROI. The more RPA software can reduce your overall operational expenses, the greater your ROI. Repetitive tasks can eat up workday hours if done manually, significantly increasing expenses. RPA software can reduce this part of the equation.
So whether you want it to handle simpler tasks or more complex operations, RPA software can make your life easier while also saving money and increasing profitability.
Ryan Shallenberger, SEKISUI
Remember That Its Purpose Is To Help Users
Your biggest consideration should be the people using the current process. The purpose of integrating RPA software may seem to simply be “streamline a process,” but in reality, it is to help its users.
Focusing on users and what they care about ultimately adds the most value for the business. They are the people that use the current process day in and day out. They are the experts and know the priority pain points to be solved. They decide if any changes to the process (which was made for — and maybe even by — them) will be a success.
Focusing on users and what they care about ultimately adds the most value for the business.
In the end, the RPA software should act as their assistant. As an example, for recruiting automation tools like ours, the purpose is to take menial and repetitive tasks off the plates of hiring managers and talent acquisition teams.
RPA software for HR should do things like scheduling interviews, screening candidates, and onboarding, so recruiters can spend more time on what’s important — building relationships with people to find the right role for the right candidates.
Josh Zywein, Paradox
Read more on Datamation: Best practices for RPA deployments
Determine the use
One thing to consider is what you’re going to be using it for. In other words, what tasks are you hoping to automate, and what results do you expect? RPA can be effective as a customer service tool, but there are many other applications. See where this software can best benefit your workflow and employees before you implement it.
Henry Babicheknko, Stomadent
Since robotic process automation software can gain access to the most sensitive data, it is crucial for businesses to test how safe and secure the software is. Anything can be hacked, as we have discovered to our cost over the past few years. Performing a thorough risk assessment and taking necessary action is paramount when implementing RPA.
Saskia Ketz, Mojomox
Check RPA Software Provider’s Track Record
When choosing robotic process automation software, it’s important to consider the company’s experience in automating the specific business processes you need automated.
It’s important to make sure the software is customizable and scalable.
The company should also have a track record of delivering projects on time and within budget, and of meeting or exceeding customer expectations. It’s also important to make sure the software is customizable and scalable, so it can be adapted as your needs change over time.
Claire Westbrook, LSAT Prep Hero
Read more on TechnologyAdvice: Robotic process automation evolves into intelligent automation
Ease of bot configuration
There should be a variety of ways to configure a bot for various personalities. I believe that business users should be able to point and click on the programs they use on a regular basis while a recorder records their actions.
Citizen developers should be able to define bots and business rules using a low-code environment. Finally, skilled programmers should be able to build true automation code that makes use of the RPA tool’s APIs.
Anjelica Rivera, Cell Tracking Apps