As a younger woman, rising up in Bareilly, Uttar Pradesh, Gagan Sodhi Menon helped her father extensively in his trucking enterprise.
“Optimising prices and manging driver routines and truck routes gave me my first style of STEM software tied to an final result, which additionally resulted in additional earnings and a happier dad. This early lesson led me to the sector of data-driven Six Sigma profile, and that’s how my profession began and nonetheless continues,” she says.
After finishing her bachelor of science diploma, Gagan additionally pursued a grasp’s in worldwide enterprise. As Chief Transformation Officer, Teleperformance India, Gagan stands out as an achiever within the extremely male-dominated BPO trade. The corporate has developed from a supplier of outsourced omnichannel buyer expertise to offering digital built-in enterprise providers and transformation options, serving 190+ international shoppers.
In a dialog with HerStory, Gagan tells us why she she doesn’t imagine within the widespread considering that tech and girls don’t combine, and the three issues individuals have to succeed.
HerStory: Please take us by means of your profession journey.
Gagan Sodhi Menon: Over 19 years’ expertise within the outsourcing sector has led me to my present place as Chief Transformation Officer at Teleperformance India. My insights into enterprise transformation, mission administration, and course of excellence have allowed me to fulfil varied senior roles, beginning with what was initially my dream job at Genpact in 2000 – previously often called GE Capital.
I used to be studying about Six Sigma from a workforce of legendary leaders, which enabled me to then grow to be a Challenge Supervisor at Constancy Worldwide, an funding administration firm.
Between 2007 and 2010 I fulfilled the position of Senior Service Supply Chief at American Specific India, and shortly superior to Assistant Vice President of EXL service. Extra not too long ago, I used to be chargeable for enterprise excellence as Vice President at firstly Fareportal, after which Accenture, earlier than becoming a member of the TP household in July 2020.
HS: Inform us about your position at Teleperformance India.
GSM: Throughout India and Center East areas, I mix my area experience to drive transformation by means of implementation of expertise options, analytical property, and process-enabled enhancements. I steer the harmonisation of processes, procedures, and practices for current and new shoppers, and internally throughout all features. I’m all the time wanting and activating new methods to simplify, enhance, and standardise working fashions.
HS: How many individuals do you oversee, and may you element any fascinating experiences?
GSM: I handle a workforce of over 1,000 individuals with greater than 10 direct reportees. In my type of position, one has to have a watch for element, quick-thinking capacity, and problem-solving expertise – that’s the fundamental expectation. I additionally see coaching and upskilling as extraordinarily essential for groups to ship as per expectations.
It actually doesn’t trouble me the place my workforce sits or what number of hours they put in – it’s the top outcome that counts.
I have to admit I’m a little bit of a perfectionist, however our job is all about considering out-of-the-box, crafting options that match, and uncovering areas of enchancment. We’re change brokers, right here to convey in regards to the change with individuals and expertise, and ship superior options.
HS: What are the challenges of working throughout a pandemic?
GSM: From shoppers switching to earn a living from home to associates who didn’t have sufficient house of their houses for taking calls, the disaster taught us how household help is paramount for anyone to achieve any sphere.
Probably the most fascinating a part of this pandemic expertise is how I see my colleagues’ faces greater than I ever noticed them earlier than. Whereas the pandemic has us hiding in masks, I’m in a position to attain and collaborate with my workforce a lot extra by way of video than merely listening to voices. By way of morale and productiveness, this has been the perfect expertise.
Undeniably, I typically wrestle with Zoom calls – which to my shock, my youngsters tailored to rather more simply than me when their courses began. However the challenges of working within the pandemic pale compared to the broader problem.
HS: What extra might be performed to draw and retain ladies within the workforce?
GSM: The IT and BPO industries are welcoming extra ladies, but it surely’s widespread that profession stagnation and different inequalities sadly push many to depart inside the first few years.
The pandemic has taught males to work remotely, a site that ladies have mastered, but by no means been admired and credited for.
Tackling the boundaries to entry for girls comes all the way down to making a extra nurturing work surroundings, significantly for younger moms and pregnant ladies craving continuity and profession improvement. The feminine workforce must know they’ve paths laid out that give them the perfect probability for profession progress and will likely be supported and inspired to advance.
Companies ought to be able to arm their workers with the suitable expertise, coaching, teaching, and private improvement programmes to upskill within the digital financial system. When made accessible by means of cloud-based platforms, these instruments might be leveraged from the house, permitting ladies to keep up a wholesome work life stability.
HS: What have been your greatest successes and challenges?
GSM: Once I look again at my profession, there have been many incidences that gave me a style of success and made me the individual I’m immediately. Once I accomplished my Six Sigma black belt in 2004 for instance, or after I assist my firm make thousands and thousands and ship added worth to finish clients.
Life is filled with challenges of all types, it’s important to be your finest model, discover your means out of hardships, and maintain shifting.
HS: Do you mentor ladies in tech?
GSM: It could be a male-dominated trade, however I don’t purchase the widespread considering that tech and girls don’t gel. In 2016, I didn’t know what the time period RPA meant, however inside a 12 months, I received an award for my firm for creating the perfect RPA answer. In case you are enthusiastic about what you do, you’ll make it massive.
The three issues I imagine can get you to attain something are grit, ardour, and making the suitable choices on the proper time. If in case you have grit you may climb any peak; if you’re enthusiastic about what you do, you’ll style success; and proper choices on the proper time can take you locations. I don’t remorse the 2 years I took as sabbatical to be with my youngsters – it’s all the time about wanting forward.
For ladies who need to make it massive in tech, Utilized Intelligence (Automation, Analytics, AI) isn’t a site that ladies can not get into. Consider in your self and you’ll excel.
HS: Why do you suppose there are only a few ladies in management positions in tech?
GSM: It’s no secret that the tech scene has appeared extra favourably on males than ladies, significantly in India, however I do imagine that it’s the deserving who grow to be leaders. The shift to distant work is disproportionately leaving ladies with much less alternative as a consequence of completely different private duties, if left with out the suitable instruments.
The pandemic has raised the critically essential determination that tech firms should now make in offering pushed ladies with various circumstances and higher entry to work within the distant world.
HS: Why ought to each organisation have an equal alternative mindset?
GSM: In closing the gender expertise hole, companies can encourage expertise to contribute their finest – past prejudice. This can have a snowball impact in attracting a extra devoted workforce over time, which is essential as competitors within the tech house is barely rising – and reflecting a extra various buyer base.
Having an equal alternative mindset and representing ladies in any respect ranges demonstrates organisations are understanding the challenges.
HS: What do you love to do in your spare time?
GSM: I’m an avid reader and a health fanatic. With two rising youngsters, dwelling with in-laws, and my dad and mom close by, I steal moments I can from my busy routine to remain bodily and mentally wholesome. I want to continue to learn and develop as an individual, a mom, a daughter, a spouse, knowledgeable, and as a girl. With each passing day, I want to expertise life absolutely, share a number of laughs, and maintain improvising.
HS: What are your future plans?
GSM: Within the work sphere, I need to assist our shoppers be future-ready. On a private stage I merely dwell within the current and need to keep match to face regardless of the future has in retailer.