PALO ALTO, Calif.–(BUSINESS WIRE)–Mar 31, 2021–
Uniphore, an early chief in Conversational Service Automation (CSA), right this moment introduced it has raised $140 million in Collection D funding, bringing the whole funds invested within the firm to $210 million. This newest spherical of financing was led by Sorenson Capital Companions. It contains further new buyers from Europe and the Center East, Serena Capital and Sanabil Investments, and strategic investor, Cisco Investments. Additional increasing their earlier investments in Uniphore, March Capital Companions, Nationwide Grid Companions, Chiratae Ventures, Iron Pillar Fund, and Sistema Capital additionally participated within the Collection D providing.
The brand new spherical of funding is Uniphore’s largest thus far. The funding can be used to increase Uniphore’s expertise and market management in AI, Automation and Machine studying throughout the enterprise. This can even embody a deal with video-based AI functions stemming from Uniphore’s acquisition of Emotion Analysis Labs earlier this yr in addition to functions in Belief, Safety and RPA markets.
Additionally introduced right this moment is the appointment of Rob Rueckert, Managing Accomplice at Sorenson Capital Companions, to the Uniphore Board of Administrators. Mr. Rueckert is an skilled technology-focused govt who brings a robust background in each product innovation and progress.
With the marketplace for digital transformation accelerating, Uniphore has introduced a number of strategic companions and prospects this previous yr. These wins primarily allow Uniphore options to empower and enhance lots of of thousands and thousands of buyer engagements with its modern synthetic intelligence (AI) and automation software program. Uniphore’s options assist organizations handle and analyze contact middle engagements, offering a greater buyer expertise, finally driving higher enterprise outcomes.
“Given the speedy digital transformation occurring throughout the enterprise, the necessity for automated and clever options to assist drive new enterprise fashions has by no means been better. We noticed this years in the past and have been delivering innovation to areas comparable to contact facilities, to allow higher buyer experiences. With our latest acquisitions of RPA and video AI expertise, we alone can ship a conversational service automation platform for the fashionable Enterprise, combining conversational AI and Robotic Course of Automation (RPA) throughout voice and video-based engagements,” mentioned Umesh Sachdev, CEO and co-founder of Uniphore. “This injection of capital and new addition to our board management will gas our progress, place us to outpace the competitors and assist rework enterprise by means of dramatically improved buyer experiences.”
2020 accelerated digital imperatives for each firm and put the main focus immediately on AI and Automation to drive that transformation of what specialists agree is projected to be greater than a $500 billion market alternative. As proof of this development, market knowledge exhibits organizations elevated their reliance on contact middle brokers to service buyer wants remotely within the wake of the worldwide pandemic and regional stay-at-home orders.
Uniphore has capitalized on this unbelievable momentum over the previous 12 months and expects to have $100M in contracted annual recurring income (ARR) in fiscal 2022 primarily based on a forecast of continued hypergrowth.
Within the final yr, Uniphore gained vital offers together with a number of the world’s largest telecom suppliers, insurance coverage corporations and monetary service organizations. Moreover, they’ve additionally gained buyer contracts with buyer expertise (CX) suppliers together with Tech Mahindra, NTT DATA, Sitel, Firstsource, and WNS. These offers and others can assist over 75,000 customer support brokers who can deal with roughly 160 million engagements each month. Uniphore additionally expanded worker headcount final yr with the addition of greater than 100 new workers globally, together with former PwC Accomplice Stéphane Berthier as its Chief Monetary Officer. It’s on monitor to rent greater than 300 workers this subsequent fiscal yr.
Stephane Berthier, Uniphore CFO added, “Contact facilities are targeted on offering wonderful customer support and effectivity by means of AI and automation. With greater than 1.15M brokers employed globally in addition to elevated deal with agent assist and digital customer support, the market alternative is stronger than ever earlier than. As we speak’s announcement of further funding confirms the appreciable curiosity on this area and can assist our robust progress anticipated within the subsequent yr and past.”
“As a number one investor in transformational enterprise expertise, we had been very impressed by the Uniphore workforce and what they’ve been capable of do for purchasers and the broader market,” mentioned Rob Rueckert, Managing Accomplice at Sorenson Capital. “We’re excited to again Uniphore and consider 2021 can be a breakout yr of improvements and great progress in remodeling CX for the Enterprise.”
About Sorenson Capital:
Sorenson Capital is a number one progress and enterprise capital funding agency targeted on enterprise software program. With places of work in Palo Alto, CA and Salt Lake Metropolis, UT, Sorenson has an almost two-decade monitor report of backing transformational applied sciences and best-in-class entrepreneurs, together with Fastly, Well being Catalyst, Pluralsight, Omniture, Workfront, Couchbase, Amplitude, Socure, Harness, MX, Cradlepoint, and now Uniphore, amongst others. Sorenson Capital has greater than $1 billion in capital underneath administration and was based in 2002. For extra details about Sorenson Progress and Sorenson Ventures, please go to www.sorensoncapital.com.
Uniphore is the worldwide chief in Conversational Service Automation. The Firm’s imaginative and prescient is to disrupt an outdated customer support mannequin by bridging the hole between human and machine utilizing voice, AI and automation to make sure that each voice, on each name, is actually heard. Uniphore allows companies globally to ship transformational customer support by offering an automation platform the place digital brokers take over transactional conversations from people, coach brokers throughout calls, and precisely predict language, emotion and intent. All in real-time. With Conversational Service Automation, enterprises can now have interaction their prospects to successfully construct loyalty, enhance buyer expertise and notice operational efficiencies.
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Rob Barlow, Uniphore
[email protected] / Asia Pacific:
Nawaz Mohammed, Uniphore,
KEYWORD: CALIFORNIA SINGAPORE UNITED STATES NORTH AMERICA ASIA PACIFIC
INDUSTRY KEYWORD: SOFTWARE NETWORKS INTERNET FINANCE ELECTRONIC DESIGN AUTOMATION PROFESSIONAL SERVICES TECHNOLOGY OTHER TECHNOLOGY
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PUB: 03/31/2021 06:17 AM/DISC: 03/31/2021 06:17 AM