The Finnish Post Reinvents Itself With New Technologies Including Robotic Process Automation And Gamification


The Finnish Postal Service, identified domestically as Posti Group, is without doubt one of the oldest corporations in Finland. Just a few years in the past, Posti acknowledged that the normal mail and letter enterprise was quickly declining whereas parcel volumes had been rising. With a purpose to stay aggressive, the Posti Group needed to basically change its method of working, substitute previous methods and processes, change to the cloud and combine synthetic intelligence and machine studying. What adopted was a complete digital transformation in all aspects of the corporate. This text focuses on two thrilling initiatives, Robotic Course of Automation (RPA) and Gamification.

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Get forward sooner with Infosys

Throughout my dialog with Turkka Kuusisto, CEO of Posti, I realized that the corporate was enlisting exterior assist to fulfill the bold agenda of modernizing consumer-facing front-end purposes and changing legacy methods and processes included. The seek for an expert accomplice with the abilities and assets to speed up the transformation and guarantee success started. What adopted was a screening course of to discover a accomplice who actually understood what Posti was attempting to realize. In the long run, the selection fell on Infosys, which had confirmed its potential to efficiently implement digital transformation with Infosys Cobalt, a spread of companies, options and platforms for corporations. Posti has three examples of tasks which have already delivered worth.

Improve worker productiveness by automating handbook duties

Posti had many legacy methods and processes that required a number of handbook steps. This situation is ripe for the applying of RPA. The aim is to automate tedious and repetitive duties in order that staff could be extra artistic and spend extra time with prospects.

Posti selected UiPath as its RPA platform that simplifies the creation, deployment and administration of software program robots. Software program robots can streamline repetitive duties and emulate human actions whereas automating handbook duties. Posti additionally makes use of Aito, a easy instrument to implement machine studying in enterprise processes.

Aito extends RPA with out going by the information science pipeline (changing uncooked information into actionable solutions).

The primary instance was within the finance division with the automation of the acquisition bill processing course of. Automating 1000’s of latest invoices each month entails a number of cognitive selections like assigning an auditor, assigning a price heart, and correcting lacking data, which is achieved by making a software program robotic with UiPath and interacting with it with Aito. The robotic reads the information in every bill after which asks Aito to foretell the right values.

The accuracy of the brand new automation was decided by a one-month parallel operation to the handbook course of. Through the simulation, the automated predictions initially met the accuracy requirement of a 95% goal, which led to manufacturing. Within the first two months, 7,000 invoices had been processed through RPA. The brand new automation has decreased the workload on the accounts payable group as a whole lot of customers throughout the corporate save time reviewing and approving invoices. Posti’s RPA group can now replicate the know-how for myriad different enterprise processes in human assets, finance, gross sales assist, and logistics.

Retaining happier staff with gamification

Delivering your mail, particularly on a chilly, harsh Finnish winter, is difficult work. Posti had the problem of retaining supply employees, and with the migration comes the fixed activity of coaching new staff.

Posti used Infosys Dwelling Labs, the Innovation-as-a-Service provide from Infosys. After discovering that Infosys developed the Infosys Enterprise Gamification Platform (iEGP), Posti needed to research the feasibility of a gamified rewards program to enhance engagement and cut back supply churn.

Gamification strategies unlock the human need for competitors, achievement, standing, altruism, and group collaboration. A typical apply of gamification is to extend engagement by rewarding customers who full desired duties. Rewards can embrace badges or reward factors to extend standing by exhibiting expertise, experience, and consumer achievements.

Competitors is one other approach utilized in gamification. The will to seem on the leaderboard drives gamers to get extra duties accomplished, which ends up in deeper engagement. (Consider peleton)

The answer is named Route Grasp, a cellular app that every one supply staff take with them when delivering within the subject. This app is crucial interface for connecting staff with the brand new engagement mannequin. Staff are rewarded for good work and they’re knowledgeable about group actions. Staff obtain factors for accurately finishing the route and factors for serving to others, e.g. B. for brand new staff. Glad staff stick with the corporate longer. Posti turns into a extra enticing employer by rewarding good work and making a tradition of belonging. Posti now has over 1500 customers within the system and is planning to scale it up additional.

The third innovation challenge offers with the modernization and future safety of the Posti microsorting service facilities. Infosys Listening Publish-as-a-Service enabled Posti to research the position of start-ups to assist Posti obtain its objectives, meet rising enterprise wants, make optimizations based mostly on enterprise necessities, revise current sorting methods, the have exceeded their lifecycle and are tough to handle. Upkeep and lowering the dependency on suppliers for adjustments / repairs. Collectively, Posti and Infosys examined virtually 40 startups / corporations from the Infosys Innovation Community and eventually shortlisted 9 corporations and four startups. The analysis was based mostly on elements corresponding to worth, implementation time, service high quality, skilled qualifications and market place.

Wrap up

What a fantastic comeback story that is! For the subsequent decade, all corporations shall be know-how corporations not directly, form or kind, or not in enterprise. Expertise is not a single division; it is the corporate and the tradition.

Posti’s funding in RPA and machine studying is a aggressive benefit as a result of sooner or later, the corporate with one of the best algorithms will win by understanding the shopper higher. RPA coupled with machine studying can automate time-consuming handbook duties that hold staff from speaking to prospects. The lesson right here is to begin small to persuade the group of the worth of automation. To keep away from frequent pitfalls and shorten the training curve with RPA, attain out to different corporations which have already applied RPA.

When Posti partnered with Infosys and first launched gamification, there was resistance till folks noticed the advantages. Posti has used gamification to inspire and retain staff, but it surely has wider software. Gamification can be utilized to use recreation design parts to any exercise, software, or initiative. Digital transformation initiatives can use gamification strategies to create enjoyable and wholesome competitors to generate consumer or stakeholder engagement, particularly when there may be resistance to alter.

Lastly, Posti has been pragmatic in utilizing the Infosys Innovation Community and dealing with startups to make sure that Posti advantages from cutting-edge, digital-native improvements. All corporations now have to construct their innovation ecosystem to broaden inner capabilities. Posti made itself one of many market leaders in its department early on.

Along with Infosys, Posti is on the best way to modernizing IT purposes and infrastructure. Within the additional course of the transformation, the main target shall be on enhancing the shopper expertise, increasing the parcel community, enhancing sorting effectivity, digitizing the complete enterprise and increasing the sorting and distribution capability.

Posti noticed the necessity to reinvent itself and transfer from a conventional postal firm to an environment friendly next-generation supply and achievement firm. Posti is now an business main logistics firm with plans to develop exterior of Finland, notably in Sweden and the Baltic states

Observe: Moor Insights & Technique writers and editors could have contributed to this text.

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