The Evolution of Automation Technologies

Automation is making waves in lots of industries worldwide and encompasses a variety of applied sciences together with endpoint administration, robotic course of automation (RPA), synthetic intelligence (AI) and machine studying (ML).

Automation permits organizations to get extra issues carried out at a decrease price. It will increase the effectivity of people, groups and firms as a complete, and is prone to revolutionize the best way organizations perform.

Let’s check out a easy three-level hierarchy of automation applied sciences.

The Evolution of Automation TechnologiesHierarchy of Automation Applied sciences

IT Course of Automation

The foundational layer of all automation applied sciences is the automation of IT processes. This entails the automation of routine IT duties and workflows akin to server upkeep, software program patch administration and software program updates. It additionally consists of auto-remediation of IT incidents and related service tickets.

IT processes are automated by operating scripts or what we name Agent Procedures. With Kaseya VSA, our unified distant monitoring and administration (URMM) software program, you possibly can customise pre-built automation scripts or create your personal within the Agent Process Editor.

Auto-remediation of incidents entails first organising monitoring on the endpoint after which mechanically executing the script(s) when an alert happens. This course of can contain each the endpoint administration software and your service desk answer the place you handle tickets. Tickets can mechanically be created by the endpoint administration software. Then, these tickets could be resolved utilizing automated workflows within the service desk to run the scripts.

Advantages of IT Course of Automation

A number of advantages of IT course of automation are:

Diminished human error: Automating IT processes ensures there’s accuracy in each step and reduces the probabilities of errors occurring.
Elevated IT operational effectivity: IT course of automation frees up IT technicians to work on tougher duties and strategic initiatives that may assist develop the enterprise.
Larger system uptime: Auto-remediation of incidents signifies that issues are resolved quicker and your methods and providers have increased availability. This, in flip, retains your enterprise productiveness excessive as effectively.

Challenges With IT Course of Automation

The key problem with automating IT processes is creating the scripts that automate the duties. With the Kaseya Automation Alternate, you may get began shortly and simply. Kaseya Automation Alternate presents greater than 800 pre-built automation scripts, monitor units and stories that can be utilized to scale back the time it takes so that you can implement automation.

Robotic Course of Automation

Analysis agency Gartner predicted that the worldwide robotic course of automation (RPA) market income will attain $1.89 billion in 2021 — a rise of 19.5 p.c from 2020.

RPA is the enterprise course of layer. In RPA, easy, repeatable guidelines are adopted by “bots” or digital methods to automate guide computing steps or easy enterprise processes. For instance, within the insurance coverage trade, RPA permits corporations to automate the processing of claims with out guide intervention. In any group, the method of onboarding/offboarding of workers could be carried out with RPA.

One other use case for RPA is within the hiring course of. It permits human useful resource executives to automate some or all the course of. This implies a job candidate could be employed or rejected mechanically primarily based on a sure algorithm.

Advantages of RPA

Price-effective: In a Deloitte survey, 59 p.c of corporations that carried out RPA for his or her enterprise processes stated that RPA diminished the price of their operational actions.
Improved productiveness and high quality of labor: Sooner service could be offered, errors could be minimized and constant high quality could be produced with RPA.
Higher determination making: With evaluation of extra correct information, you may make higher enterprise choices quicker.

Challenges With RPA

Scalability: If you don’t choose the best processes to implement with RPA, scaling can change into a problem. For a profitable RPA journey, determine processes with clear processing directions primarily based on standardized guidelines. Take into account repetitive processes which can be prone to error and require a better diploma of guide enter. RPA can be utilized to avoid wasting time and enhance productiveness in these instances.
Enabling end-to-end automation: RPA instruments could also be inadequate for very complicated processes. In such instances, corporations can both break down their processes into less complicated duties that may be automated with RPA or progress to hyperautomation.


Hyperautomation brings collectively synthetic intelligence/machine studying (AI/ML) instruments with RPA to allow the automation of complicated enterprise processes. Hyperautomation can result in actual digital transformation of the enterprise. As one of many high 10 strategic traits of 2021 touted by Gartner, the thought of hyperautomation is to automate “something” that may be automated.

Implementing hyperautomation requires streamlining total processes in a corporation, eliminating legacy functions and imposing lean, optimized and interconnected processes.

One of many hyperautomation use instances is automating all banking processes. Proper from regulatory reporting, advertising, financial institution servicing, fee and lending operations to buyer assist, all capabilities could be automated for a swift banking expertise.

Advantages of Hyperautomation

Finish-to-end automation: Ranging from course of discovery to measuring return-on-investment (ROI), all of this will probably be automated.
Important transformation: When each a part of a posh course of is automated, the operation of the enterprise could be remodeled.

Challenges With Hyperautomation

The key problem with hyperautomation is definitely automating complicated processes. Grappling with course of complexity may cause frustration and improve implementation prices.

Create a roadmap for the processes to be automated. Begin with the smaller ones and broaden to probably the most difficult ones.


For automation to be extremely helpful, corporations should select which actions to automate, the extent of automation to be carried out and the applied sciences to undertake primarily based on their enterprise wants. Having a robust basis in IT course of automation is the very best place to start out.

Study in regards to the 7 Processes to Automate to Enhance Productiveness and Scale back IT Prices in our guidelines.

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