A examine, by SnapLogic, reveals that 48% of IT resolution makers accelerated automation initiatives because of the pandemic, with value financial savings, buyer satisfaction and worker productiveness as drivers.
Analysis revealed by SnapLogic, supplier of the Clever Integration Platform, reveals that 78% of companies plan to extend their spending on automation initiatives within the coming 12 months. The brand new examine additionally discovered that this elevated spending comes after a 12 months wherein 48% of IT resolution makers (ITDMs) already accelerated their automation initiatives because of the disruption brought on by the COVID-19 pandemic.
The brand new analysis, which was carried out throughout the US and UK, discovered that value financial savings have been the first driver behind new automation initiatives, based on 63% of ITDMs. Nevertheless, different advantages have been cited, with 60% using automation to extend buyer engagement and satisfaction and 59% utilizing automation to drive worker productiveness. Notably, signalling a distinction in how the 2 markets might view the advantages of automation, 63% of US ITDMs adopted automation to develop top-line revenues compared to simply 38% of these within the UK.
“In dialog with clients, in addition to friends within the trade, it’s clear that automation has helped many companies adapt and reply to the disruption brought on by COVID-19,” mentioned Craig Stewart, CTO at SnapLogic. “Automation has not solely saved organisations money and time, nevertheless it’s additionally facilitated sooner response occasions to enterprise calls for. This has enabled workers to give attention to value-adding duties over the mundane, repetitive ones, which in flip has helped organisations extra rapidly meet altering buyer expectations. With uptake anticipated to extend within the coming 12 months, it’s important for IT and enterprise leaders to equip themselves with the correct methods, instruments and greatest practices to implement automation to its full impact.”
Automation is happening inside IT and throughout totally different traces of enterprise. In accordance with ITDMs, 68% targeted their preliminary initiatives on automating IT processes earlier than extending their learnings to traces of enterprise. Nevertheless, once more, there have been variations between the UK and US respondents, with these within the UK nearly 4 occasions extra more likely to focus their first initiatives on monetary processes or gross sales processes in comparison with these within the US. However, encouragingly, practically all (98%) agree that it’s necessary to take an enterprise-wide strategy to automation somewhat than dashing into one-off, remoted initiatives that gained’t scale.
Whereas companies acknowledge the advantages of automation and are investing accordingly, there are nonetheless hurdles to beat. When requested if something was hampering the rollout of their automation initiatives, legacy know-how (55%), an absence of inner abilities (40%), a shift to distant working (40%) and compliance points (37%) have been referred to as out as the most important challenges for ITDMs.
Getting the correct know-how stack in place is crucial for these enterprise automation initiatives. Probably the most crucial gadgets for that toolkit have been an integration Platform-as-a-Service (iPaaS) resolution (54%) and BPM (enterprise course of administration) applied sciences (53%). Notably, simply 21% referred to as out RPA (robotic course of automation) applied sciences as a required a part of their enterprise automation toolkit.
SnapLogic’s Clever Integration Platform makes use of AI-powered workflows to automate all levels of IT integration initiatives – design, growth, deployment and upkeep – whether or not on-premises, within the cloud, or in hybrid environments. The platform’s easy-to-use, self-service interface allows each knowledgeable and citizen integrators to handle all utility integration, information integration, API administration, B2B integration and information engineering initiatives on a single, scalable platform. With SnapLogic, organisations can join all of their enterprise techniques rapidly and simply to automate enterprise processes, speed up analytics and drive transformation.
The analysis was carried out in February 2021 by 3GEM on behalf of SnapLogic. 400 IT resolution makers have been surveyed, together with 200 within the US and 200 within the UK.
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