ServiceNow takes RPA plunge by acquiring India-based startup Intellibot – TechCrunch


ServiceNow was the latest firm to make the leap into Robotic Course of Automation (RPA) when it introduced the acquisition of Intellibot, an RPA startup primarily based in Hyderabad, India. The businesses didn’t present any details about the acquisition worth.

The acquisition comes at a time when corporations want to automate workflows throughout the corporate. RPA supplies a technique to automate a lot of legacy processes that usually contain individuals doing routine, repetitive duties.

The announcement follows the corporate’s no-code workflow bulletins earlier this month and is a part of the corporate’s broader workflow technique, mentioned Josh Kahn, SVP of Creator Workflow Merchandise at ServiceNow.

“RPA enhances ServiceNow’s present automation capabilities, together with low-code instruments, workflow, playbooks, integrations with over 150 out-of-the-box connectors, machine studying, course of mining, and predictive analytics,” mentioned Kahn. He says that with this acquisition, the corporate can now carry RPA natively to the platform, however can nonetheless use RPA bots from different distributors if the client so needs.

“ServiceNow prospects can construct workflows that incorporate bots from pure RPA suppliers like Automation Anyplace, UiPath, and Blue Prism, and we are going to proceed to work with these corporations. There might be many instances through which prospects wish to use our native RPA features along with these of our companions after they create clever, end-to-end automation workflows on the Now platform, ”defined Kahn.

The corporate is making this buy whereas different company distributors are coming into the RPA market. On the finish of December, SAP introduced a brand new RPA instrument and took over the method automation startup Signavio in January. In the meantime, Microsoft introduced a free RPA instrument earlier this month as the realm is clearly attracting the eye of those bigger distributors.

ServiceNow went on a buying spree final yr, shopping for 5 corporations together with Factor AI, Loom Techniques, Passage AI, and Sweagle. Kahn says the acquisitions all serve to assist corporations automate throughout the enterprise.

“If we carry all of those applied sciences into the Now platform, we are going to speed up our capability to automate more and more subtle use instances. Issues like higher dealing with of unstructured knowledge from paperwork akin to written types, e-mails and PDFs, in addition to extra resilient automations akin to bigger knowledge units and non-routine duties, ”mentioned Kahn.

Intellibot was based in 2015 and can give ServiceNow a stronger foothold in India as an added bonus. Firms anticipate to shut the deal by June on the newest.

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