ServiceNow Makes A Play For RPA (Robotic Process Automation)


UKRAINE – 2021/03/19: On this image the ServiceNow brand could be seen on a smartphone and a PC … [+] Display within the background. (Picture illustration by Pavlo Gonchar / SOPA Pictures / LightRocket by way of Getty Pictures)

SOPA Pictures / LightRocket by way of Getty Pictures

ServiceNow, a number one software program supplier for digital workflows, introduced the acquisition of Intellibot, a developer of robotic course of automation (RPA) purposes. The expertise helps corporations streamline and automate repetitive and prolonged processes.

Bear in mind, the RPA business is without doubt one of the hottest within the tech world. In spite of everything, the ROI (return on funding) is mostly sturdy and quick.

“We have been significantly impressed with Intellibot’s in depth expertise and experience in growing RPA,” stated Josh Kahn, senior vice chairman of Creator Workflow Merchandise at ServiceNow. “We noticed Intellibot’s present product capabilities, fashionable person interface, and technical expertise as key advantages that may assist us speed up and improve our ongoing RPA efforts to drive improved automation of the ServiceNow platform. Intellibot’s capabilities are additionally sturdy in IT use instances, which significantly enhances ServiceNow’s core IT workflows. “

The plan is to combine Intellibot’s capabilities with the Now platform, making it simpler for patrons to make use of each fashionable and legacy programs. One other focus is on AI (Synthetic Intelligence) and ML (Machine Studying).

One other advantage of the deal will probably be to have a bigger presence in India. The nation is without doubt one of the quickest rising segments for ServiceNow. The corporate will probably be constructing two new knowledge facilities within the nation by subsequent yr.

Needless to say the deal for Intellibot shouldn’t be an remoted one. ServiceNow has not too long ago stepped up its dealmaking. A few of the different notable acquisitions are Aspect AI, Loom Programs, Passage AI, and Sweagle.

“At this time’s announcement that ServiceNow will purchase Intellibot underscores the significance of clever automation, and particularly RPA, within the digital and automation transformation,” stated Jon Theuerkauf, chief buyer technique and transformation officer, Blue Prism Software program. “We have now seen a number of takeovers of smaller corporations by corporations like SAP most not too long ago previously few months. Consolidations like at present’s announcement proceed as corporations battle for this rising multi-billion greenback market. Nevertheless, the winners can’t comply with the pack; For individuals who know what to look out for, there’ll quickly be a differentiation. “

Prospects for the deal

The takeover for Intellibot appears to be like like transfer. If something, ServiceNow can use its large distribution to monetize the software program. Word that the corporate has almost 80% of the Fortune 500 as clients, and plenty of of them are in search of methods to automate the workflows on their legacy programs.

“As clients scale with RPA, they discover that it is not nicely built-in with their total course of automation technique,” stated Kahn. “It is typically an island of automation and so they wish to ServiceNow to offer a extra full resolution. We deliver all the pieces into one platform, from your complete orchestration of the workflow to sure factors of automation, based mostly on RPA and different automation applied sciences resembling low-code instruments, workflow, integrations and AI. Examples of workflow processes by which RPA can play an necessary position embrace creating and managing buyer accounts, buyer verification, worker onboarding and offboarding, knowledge extraction and migration, and claims and bill processing. In every of those use instances there’s a core enterprise course of with a number of types of automation, together with RPA. “

The deal for Intellibot could even be disruptive to the business. And sure, it might result in additional consolidation.

“The most important influence is the brand new potential this acquisition creates to maneuver from particular person use instances enabled by RPA, which are sometimes segregated throughout the enterprise and tough to scale and preserve over time, to an enterprise mannequin “As a result of this potential is solely an alternative choice for corporations to think about as they transfer in the direction of the foremost enterprise change enabled by the ServiceNow platform,” stated Dejan Slokar, Principal at Deloitte Consulting LLP. “The power to automate enterprise processes by means of using a variety of digital workflow features will probably be a lovely worth proposition for ServiceNow customers. Nevertheless, corporations that have already got a big RPA footprint must assess their priorities and resolve. “

Tom (@ttaulli) is a guide / board member of startups and writer of Synthetic Intelligence Fundamentals: A Non-Technical Introduction, The Robotic Course of Automation Handbook: A Information to Implementing RPA Programs and Implementing AI Programs: Remodel Your Enterprise in 6 Steps. He has additionally developed varied on-line programs, for instance for the programming languages ​​COBOL and Python.



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