On the top of the Covid-19 pandemic in April 2020, Singapore well being officers needed to step up their testing efforts, significantly within the dormitories for overseas staff hardest hit by the outbreak.
Over 1,000 Covid-19 checks needed to be carried out day by day, with affected person info and swab check outcomes manually entered into Singapore’s nationwide digital well being report system (NEHR).
Lily Lavatory, director of the Nationwide College Well being System (NUHS), one of many well being organizations concerned within the Singapore swab testing effort, mentioned the method was very tedious for medical staff and prompted the hospital to show to robotic course of automation (RPA) to enhance effectivity.
In collaboration with its know-how service supplier Built-in Well being Data Programs (IHiS), an RPA resolution was offered by Blue Prism that automates and facilitates the administration of Covid-19 swab affected person recordsdata in a SAP system earlier than the check outcomes are despatched to the NEHR .
“We had a good schedule as a result of the swab checks needed to be achieved day-after-day,” mentioned Lavatory. “On daily basis we went to native lodges to register sufferers, do the checks, and the backlog was increase.”
After Lavatory put collectively a lean group of six, together with operations and IT representatives, she labored together with her colleagues to determine knowledge fields that might be crammed out by default earlier than utilizing an RPA bot to automate the affected person registration course of.
The undertaking went on-line in simply six days and the group was in a position to scale back affected person registration time from two minutes to only 30 seconds. “In additional than two months, we have accomplished 72,000 registrations, saving about 282 man-days,” mentioned Lavatory.
This wasn’t the primary time NUHS has used RPA to automate work processes. The journey started again in 2018 when a proof of idea was carried out to check using RPA in again workplace capabilities.
Since then, NUHS has used RPA to automate bill changes and claims processing. This has freed up workers to work on increased worth initiatives and duties like billing transformation and bot enchancment, Lavatory mentioned.
Whereas NUHS workers are actually discovering their jobs extra fruitful than knowledge entry, this has not all the time been the case.
“In healthcare, many workers are very skilled and reluctant to alter as a result of they’re involved about bots taking on their jobs,” Lavatory mentioned. “Once we selected RPA, we instructed workers that their jobs wouldn’t get replaced and that they’d proceed to develop their experience.”
NUHS additionally took the chance to optimize enterprise processes within the healthcare amenities it employed to enhance workflow effectivity and create reusable processes in all enterprise capabilities.
Since knowledge safety is a high precedence for healthcare amenities, NUHS runs its bots by way of a personal cloud operated by IHiS. Every bot’s credentials are encrypted and each single step the bot takes is recorded and encrypted in a non-rejectable database.
At the moment, Lavatory mentioned that for safety causes, NUHS workers can not make modifications to the bots, though she wish to construct an in-house enterprise group to make small modifications to the bots over the long run. “We’re not there but as we’re fairly new to RPA proper now,” she added.
Based on a Forrester survey of 45 firms in Australia, India, Malaysia, New Zealand, the Philippines and Singapore, the Asia Pacific (APAC) area has been a development engine for RPA lately, accounting for about 17% of the world’s firms.
Particularly after the pandemic, firms each massive and small have proven curiosity in automation. Nonetheless, it has been discovered that firms proceed to face main challenges and a few region-specific obstacles on the way in which to maturity.
Forrester additionally famous that the automation-powered transformation stays elusive within the area the place using automation is extra of an effectivity and cost-revenue sport than a metamorphosis sport.