Q&A: RPA is a solution, not a strategy


1. What are the advantages of RPA for companies?

Corporations have gotten more and more conscious of Robotic Course of Automation (RPA) and the benefits it gives. In essence, RPA allows corporations to automate routine processes which can be repetitive and time consuming. RPA can be utilized throughout a company’s enterprise operations, from the finance, authorized, and human assets capabilities to the provision chain course of, to scale back prices and enhance accuracy and compliance.

Trying forward and the quickly altering nature of the office, RPA can function a digital workforce assistant serving to group members velocity processes and scale back the potential for human error. It permits workers to spend extra time on advanced, value-adding duties, whereas their new bot assistants can do the extra administrative aspect of the job.

With the most recent outcomes from Gartner displaying the RPA market grew 63 p.c in 2018, it’s now the quickest rising enterprise software program class. So it is no actual shock that corporations all over the world are automating their operations.

2. Is RPA all the time the reply?

Briefly, no. As engaging as low funding prices and simplified processes are, it is necessary that corporations don’t blindly introduce RPA. Organizations typically don’t perceive the place the inefficiencies are of their operations earlier than automation, however with out first figuring out what goes flawed, any RPA initiative is prone to fail.

three. How can corporations be sure that their RPA implementation is profitable?

In the end, RPA is an answer, not a method. RPA is usually a invaluable tactic – however solely after an organization has recognized the perfect methods to automate it. Executives ought to concentrate on uncovering the alternatives that may have the best affect on the enterprise and create seamless processes all through their operations.

In lots of circumstances, the explanation RPA initiatives fail is as a result of corporations cite them as an answer earlier than figuring out the basis of the issue. Current research present that the ROI of an RPA deployment can fluctuate tremendously (from 30 to 200 p.c) relying on how successfully the automation is aligned with the processes.

The most recent analysis we carried out has proven that, regardless of growing strain to embrace digital transformation, corporations are nonetheless at a loss on the subject of implementing transformation packages – nearly half (44 p.c) contemplate them to be a waste of time. With 1 / 4 (25 p.c) of corporations spending greater than £ 500,000 on enterprise transformation initiatives within the final yr, corporations run the danger of incurring big prices for no consideration.

Most organizations wrestle with transformation initiatives as a result of they rush headlong into implementation earlier than they totally perceive what truly must be modified. In reality, 82 p.c of C-suite executives admitted they do not evaluation their inside enterprise processes to raised perceive what must be prioritized when setting targets and KPIs for his or her transformation packages.

Step one in guaranteeing a profitable RPA implementation is to have an intensive overview and understanding of how enterprise is at present going. The most important obstacles to inefficiency have to be recognized to be able to perceive what must be prioritized first in automation. Which means as soon as deployed, RPA can assist the enterprise lower prices and improve effectivity in the simplest and focused manner attainable.

four. Are there another applied sciences that may assist be sure that RPA is used correctly?

A method organizations could be extra strategic about automating is thru applied sciences like course of mining, a class of information evaluation that detects patterns in occasion log knowledge. This method can assist corporations visualize exercise and perceive how processes correlate inside their enterprise operations.

Course of Mining creates a enterprise course of map to establish areas of inefficiency and make strategies for enchancment. By figuring out the processes that require essentially the most consideration, organizations can weigh whether or not automation is the reply and determine the place finest to implement RPA within the group.

5. Are you able to give examples of a profitable RPA implementation?

Vodafone is a good instance of an organization that has efficiently elevated the automation of their operations, particularly accounting. With 446 million prospects worldwide and 19.5 million within the UK, Vodafone is without doubt one of the largest telecommunications corporations on this planet, processing big quantities of information day-after-day generated by tens of millions of transactions.

Vodafone is without doubt one of the few corporations on this planet that’s within the second iteration of digital transformation, the place corporations are utilizing expertise to resolve more and more advanced issues. Take Vodafone’s procurement unit, for instance, which points 800,000 POs yearly and processes 5 million invoices. The most important problem is to have the ability to analyze these shopping for practices successfully.

To handle the issue, Vodafone spent 9 months constructing a brand new platform that makes use of RPA to streamline a spread of duties, in addition to synthetic intelligence and machine studying to acknowledge patterns and enhance predictive modeling. This improved visibility has given the group entry to effectivity metrics to allow them to establish the areas the place enchancment is required. Moreover, the velocity of the evaluation helped the corporate enhance its total price effectivity.

Earlier than RPA was launched, Vodafone had an ideal PO fee of 73 p.c. Vodafone can now boast an ideal order fee of 92 p.c. Moreover, the associated fee per order was beforehand £ 2.49; that is now right down to £ 2.18 per order. With tens of millions of transactions taking place day by day inside Vodafone’s operations, this has helped the corporate generate vital financial savings.

The introduction of RPA has fully revised Vodafone’s procurement course of. The corporate now has entry to an in depth view of its enterprise operations and has elevated its effectivity and improved its backside line.

Alexander Rinke, Co-Founder and Co-CEO, Celonis



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