On the top of the Covid-19 pandemic in April 2020, Singapore well being officers needed to step up testing efforts, notably within the dormitories for international staff hardest hit by the outbreak.
Greater than 1,000 Covid-19 assessments needed to be carried out every day, with affected person data and swab take a look at outcomes manually entered into Singapore’s Nationwide Digital Well being File System (NEHR).
Lily Lavatory, director of the Nationwide College Well being System (NUHS), one of many well being organizations concerned within the Singapore swab testing, stated the method was very arduous for medical workers, which led the well being group to work on bettering robotic course of automation (RPA ) flip to effectivity.
It labored with its expertise service supplier Built-in Well being Info Programs (IHiS) to ship an RPA resolution from Blue Prism that automates and facilitates the administration of affected person information with Covid-19 swabs in a SAP system earlier than the take a look at outcomes are despatched to the NEHR .
“We had a good schedule as a result of the swab assessments needed to be completed daily,” stated Lavatory. “Every single day we went to native locations like inns to register sufferers, handle the assessments, and the backlog piled up.”
After Lavatory put collectively a lean group of six that included operations and IT representatives, Lavatory labored along with her colleagues to determine information fields that may very well be crammed out by default earlier than utilizing an RPA bot to automate the affected person registration course of.
The mission went reside in simply six days, and the group was in a position to cut back affected person registration time from two minutes to simply 30 seconds. “In additional than two months, we accomplished 72,000 registrations, saving about 282 man-days,” stated Lavatory.
This wasn’t the primary time NUHS had used RPA to automate work processes. His journey started in 2018 with a proof-of-concept to check the usage of RPA in again workplace capabilities.
Since then, NUHS has used RPA to automate bill changes and claims processing. This has given staff the liberty to work on larger worth initiatives and duties like billing transformation and bot enchancment, Lavatory stated.
Whereas NUHS workers at the moment are discovering their work extra fruitful than performing information entry duties, it has not at all times been the case.
“In healthcare, many staff are very skilled and could also be reluctant to alter as a result of they worry bots will take over their jobs,” Lavatory stated. “Once we began RPA, we advised staff that their jobs wouldn’t get replaced and that they might develop their experience.”
NUHS additionally took the chance to streamline enterprise processes within the healthcare services below its duty to enhance workflow effectivity and create reusable processes for all enterprise capabilities.
Since information safety is a high precedence for healthcare services, NUHS operates its bots from a non-public cloud operated by IHiS. Every bot’s credentials are encrypted and each single step the bot takes is recorded and encrypted in a non-doubtful database.
Lavatory stated that for safety causes, the NUHS workers can not make modifications to the bots right now, though they wish to construct an in-house enterprise group to make small modifications to the bots over the long run. “We’re not there but as we’re fairly new to RPA proper now,” she added.
In keeping with a Forrester survey of 45 corporations in Australia, India, Malaysia, New Zealand, the Philippines and Singapore, the Asia Pacific (APAC) area has been a progress engine for RPA lately, accounting for about 17% of worldwide gross sales.
Particularly after the pandemic, corporations giant and small have proven curiosity in automation. Nonetheless, it discovered that companies proceed to face measurement points and a few region-specific boundaries as they progress to maturity.
Forrester additionally famous that automation-driven transformation within the area stays elusive, as the usage of automation continues to be largely an effectivity and price issue, reasonably than a metamorphosis sport.