HOBOKEN, NJ – (Enterprise Wire) – NICE (Nasdaq: NICE) right now introduced that NEVA, its automation resolution it visited, has gained CUSTOMER Journal’s 2020 TMC Labs Innovation Award. As a part of the NICE Robotic Course of Automation (RPA) providing, NEVA acquired the award for its spectacular performance and skill to realize speedy ROI, amongst different issues.
NICE Worker Digital Attendant or NEVA is the primary employee-oriented digital phone switchboard that involves the world market with probably the most complete real-time integration and intelligence capabilities. With a confirmed monitor document of successfully supporting enterprise operations and customer support wants, NEVA permits workers in each the workplace and residential to reply promptly and intuitively to buyer inquiries whereas making certain full compliance and processing accuracy. NICE has been named a Chief by Everest Group and NEVA was named one of many best-attended RPA choices in its RPA PEAK Matrix 2021 score. NEVA was additionally named a pacesetter in clever RPA participation by Zinnov in its 2020 RPA management report.
Amardeep Modi, Follow Director at Everest Group, mentioned: “The NEVA automation providing visited by NICE makes an vital contribution to NICE’s main place in RPA and exhibits the corporate’s give attention to innovation. Prospects have confirmed NEVA as one of many firm’s key strengths and appreciated its options resembling customizable labels to information brokers. ”
“We congratulate NICE on receiving the TMC Labs Innovation Award 2020. NEVA (NICE Worker Digital Attendant) impressed us with its performance, its assist in making certain compliance, the power to cut back on a regular basis contact middle duties and the power to assist clients to assist meet their wants quicker, ”mentioned Wealthy Tehrani, CEO of TMC. “Maybe the most effective attribute of the answer is ROI as well-designed RPA options pay for themselves rapidly.”
“The previous 12 months has proven the significance of modern applied sciences like NEVA in making ready firms to adapt to new and dynamic conditions with agility,” mentioned Barry Cooper, President of the NICE Enterprise Group. “We consider that trade recognition from organizations like TMC serves to validate technique and success and we’re proud to be the recipient.”
NICE (Nasdaq: NICE) is the world’s main supplier of cloud and on-premise enterprise software program options that allow organizations to make smarter selections primarily based on superior evaluation of structured and unstructured knowledge. NICE helps companies of all sizes present higher customer support, guarantee compliance, combat fraud, and defend residents. NICE options are utilized by over 25,000 firms in additional than 150 nations, together with over 85 of the Fortune 100 firms. www.good.com.
Trademark discover: NICE and the NICE emblem are emblems or registered emblems of NICE Ltd. All different marks are emblems of their respective house owners. For a full record of NICE’s manufacturers, go to: www.good.com/nice-trademarks.
This press launch accommodates forward-looking statements inside the that means of the Non-public Securities Litigation Reform Act of 1995. These forward-looking statements, together with statements made by Mr. Cooper, are primarily based on the present beliefs, expectations and beliefs of NICE Ltd. administration. (the enterprise”). In some situations, such forward-looking statements could also be recognized by phrases resembling “consider,” “anticipate,” “search,” “might,” “will,” “intend,” “ought to,” “mission,” “anticipate,” “plan “,” Respect “or related phrases. Ahead-looking statements are topic to numerous dangers and uncertainties that would trigger precise outcomes or efficiency of the corporate to vary materially from these described herein, together with however not restricted to the consequences of adjustments in financial and enterprise circumstances, together with however not restricted to the consequences of adjustments in financial and enterprise circumstances, together with a results of the COVID-19 pandemic; Competitors; profitable implementation of the corporate’s development technique; The success and development of the corporate’s cloud software-as-a-service enterprise; Modifications in know-how and market necessities; Decline in demand for the corporate’s merchandise; Incapability to develop and introduce new applied sciences, merchandise and purposes in a well timed method; Difficulties or delays in taking up and integrating acquired operations, merchandise, applied sciences, and workers; Lack of market share; the lack to keep up sure advertising and marketing and distribution agreements; the corporate’s dependence on third-party cloud computing platforms, internet hosting amenities and repair companions, cyber safety assaults or different safety breaches towards the corporate; the consequences of newly enacted or amended legal guidelines, rules or requirements on the corporate and our merchandise; and numerous different components and uncertainties mentioned in our filings with the US Securities and Alternate Fee. For a extra detailed description of the danger components and uncertainties affecting the corporate, see the corporate’s experiences once in a while with the SEC, together with the corporate’s annual report on Kind 20-F. The forward-looking statements contained on this press launch communicate as of the date of this press launch and the corporate undertakes no obligation to replace or revise them except required by legislation.
Christopher Irwin-Dudek, +1 201 561 4442, ET, [email protected]
Marty Cohen, +1 551 256 5354, ET, [email protected]