NEW YORK, August 24, 2021 / PRNewswire / – Kryon®, the pioneers of full cycle automation with an progressive method to robotic course of automation (RPA) and course of discovery, at the moment introduced a Three-point enhance of their Web Promoter Rating (NPS) to measure buyer satisfaction and loyalty. Kryon’s +74 rating is superb within the software program business, the place a +55 rating is taken into account excessive. Additionally it is the best NPS of any RPA supplier.
“The client-first technique is essential to Kryon’s success,” mentioned Harel Tayeb, CEO of Kryon. “Over time we’ve got solid mutually helpful relationships with our prospects to deliver important affect and ROI to their companies, whereas persevering with to supply beneficial enter to assist us develop a greater product. Unwavering dedication to exceeding buyer expectations is a core piece of worth to Kryon, and that is a key motive we’ve got one of the best ROI stats within the RPA business. “
Latest buyer companies embody:
- Ongoing Govt Enterprise Critiques (EWCs) that allow direct coordination with the client’s C-level administration as a way to perceive their challenges and technique
- A extra intuitive, user-friendly set up movement that allows prospects to rapidly obtain the Kryon Full-Cycle Automation Suite and use it throughout departments
- Additional enhancements to the Kryon RPA coaching program for brand spanking new customers, serving to firms create their RPA “A-Groups” both on-site or remotely
- Handle safety considerations of world firms by changing into the primary main RPA supplier to earn ISO 27707 certification and additional defend prospects’ non-public information
- Integration with the favored Citrix virtualization software program, which gives a seamless person expertise for creating and executing any automation process on a Citrix server
For firms evaluating RPA distributors, a excessive NPS helps decide whether or not a vendor has a optimistic fame with their present buyer base after the sale. The NPS scale ranges from -100 to +100, with most software program firms falling into the +30 to +40 benchmark vary. Whereas a excessive NPS means glorious buyer loyalty and repeat enterprise, it additionally represents a wholesome progress pattern as promoters typically affect new enterprise by way of phrase of mouth. Feedback from Kryon prospects embody:
- “The client assist is nice! We’ve a really gifted buyer success supervisor; many connections inside Kryon that we will depend on (gross sales, skilled companies, technical assist, and so forth) and could not ask for extra.”
- “The assist has all the time been useful and has helped us resolve our issues and obtain our objectives. We stay up for [our] journey ahead collectively. ”
- “I used to be very pleased with mine [customer service] Repetitions. They’re very responsive and do an important job of connecting me to sources. ”
- “The client assist is superb – nice people who find themselves all the time prepared to assist and assist.”
- “We had been very impressed with the assist we acquired. Very attentive.”
Kryon publishes the NPS survey each six months to make sure the corporate is frequently enhancing buyer satisfaction. Along with common buyer interplay by way of person summits and boards, Kryon’s customer-facing options embody KryoNet, a web-based neighborhood discussion board; and Kryon Academy, their free coaching and certification program; and an on-demand buyer assist portal that’s obtainable 24/7.
Prospects can stay up for Kryon’s upcoming Automation Expedition, a stay interactive occasion 13-14 September.
For extra details about Kryon RPA and its dedication to buyer satisfaction, contact Kryon.
Kryon’s Robotic Course of Automation (RPA) platform is a number one innovator in enterprise automation options, providing prospects the most recent expertise, improved integration and unparalleled accessibility by way of its easy-to-use interface. The Kryon full cycle automation™ The answer contains first-to-market features corresponding to real-time course of discovery for straightforward mapping of enterprise processes with complete reporting, making pricey consultants pointless. Kryon is the primary to supply RPA as-a-Service, a cloud-based suite that mixes quick deployment with quick, versatile scalability. Kryon affords desktop-based attended RPA, VM-based unattended RPA, or a hybrid mixture of each. The corporate’s award-winning suite is utilized by firms worldwide together with AIG, Allianz, Deutsche Telekom, EY, Ferring Prescription drugs, HP, Microsoft, Santander Financial institution, Singtel, Verizon, and Wyndham Resort Group.
Michelle Barry, Chameleon collective