A coaching course final yr helped Kelly Lim, Senior Payroll Government, flip a tedious guide job into one which expertise can do in seconds.
The outdated manner was a slogan: Ms. Lim needed to log into Wildlife Reserves Singapore’s (WRS) inner system to lookup an worker’s date of start, encrypt the file with an utility, after which e-mail the doc to the individual to ship.
All of it ended after she took a four-month course in robotic course of automation final October as a part of a Workforce Singapore profession conversion program.
“It could possibly streamline our processes and save time so we will look at how different processes will be improved and automatic,” stated Ms. Lim, 35.
“The robotic course of automation is fairly correct too. It will not make errors. So it has actually improved our effectivity.”
She got here to WRS in 2019 and is now liable for the wage spectrum and approves, critiques and helps, amongst different issues, compensation modules.
WRS Assistant Human Useful resource Supervisor Chiew Bee Lian, 34, who attended the identical course, utilized the information to distributing birthday emails.
As an alternative of manually personalizing the emails and sending them to staff, she used Robotic Course of Automation to automate the work.
“The robotic retrieves data earlier than sending the e-mail. The recipient receives a customized e-mail, ”says Ms. Chiew, who has been with WRS since 2017.
“It is not nearly saving time, it is also about getting our staff extra concerned. Earlier than this automation was used, it was actually unproductive to ship a customized e-mail.”
The course charges have been sponsored by the federal government and the WRS.
They stated they’d no prior programming information and have been nervous about taking the course, however the assist of the coach and utilizing Google search made it comparatively straightforward to accumulate the talents.
“If somebody thinks about taking a course like this, I might inform them that it’s enjoyable and really rewarding. You needn’t have any earlier information of programming, ”stated Ms. Chiew.
The course additionally taught her easy methods to prepare a chatbot that may reply questions on worker time beyond regulation claims and extra. For instance, it may present formulation for workers to make use of to calculate their time beyond regulation pay.
“We additionally realized easy methods to make the chatbot sound happier and extra human in an effort to encourage staff to make use of it,” stated Ms. Lim, including that the chatbot will probably be launched for WRS subsequent yr.
Ms. Chiew commented, “We’re tied to a desk and have administrative duties to do. Among the work is repetitive and guide, so these automated processing expertise will probably be helpful. “
Ms. Lim and Ms. Chiew are actually a part of a WRS HR crew that examines varied work processes in an effort to develop digital options to streamline them.