GUEST OPINION by Chris Ellis, APAC Technical Evangelist, Nintex: As growing numbers of organisations deal with the problem of digital transformation, many are coming to grasp the essential half performed by robotic course of automation (RPA) software program.
RPA can ship vital advantages by automating tedious handbook processes and releasing workers to focus their time and efforts on extra value-adding duties. Many corporations are already reporting vital returns on their investments on this space.
Nevertheless, as with every revolutionary strategy, it may be straightforward to get swept up within the pleasure of automation with out absolutely comprehending the context and course of for profitable implementation.
There are 5 key steps that must be taken to finish an efficient RPA venture:
1. Formulate a technique
The implementation of RPA shouldn’t be seen as a bandage to beat troublesome issues with current processes. Somewhat, it must be a rigorously thought of strategy to raised enabling enterprise technique. Areas to be thought of embrace value administration, differentiation, and focus.
The commonest good thing about RPA is that it permits processes to be executed extra economically. Meaning lowering the time and sources required, and the variety of defects produced. RPA can even improve buyer satisfaction by quicker responses, distinctive approaches to customer support, and lowered errors in knowledge dealing with.
Ideally, RPA must be thought of as a part of a wider strategic plan. Funding in it must be evaluated in the identical manner as different investments, and in contrast, examined, and adopted based mostly on alignment to the present clearly-defined enterprise methods.
An efficient manner to make sure strategic alignment is to foster a sturdy strategy to course of administration. This gives a very good framework by visibility over all end-to-end processes and operations which can be in place.
2. Study what’s being automated
It’s essential to have a transparent image of what results RPA may have earlier than any deployment is began. As soon as there’s strategic alignment for the venture, you then have to determine the perfect candidates for RPA, and additional outline, baseline, and optimise them.
A course of map is the beginning of ordinary work, which is about making certain that issues are achieved in a constant and repeatable method. Earlier than any automation takes place, it’s important that the method map faithfully represents the ‘as-is’ state of your course of and never an aspirational or legacy depiction of the process.
With the method map captured, groups have a basis for making use of RPA expertise. First, nevertheless, these processes must be completely reviewed and optimised.
three. Make your processes lean
The ‘lean’ strategy to course of enchancment is a scientific methodology supposed to extend worth for the shopper by eliminating waste. Whereas the appliance of lean rules varies a fantastic deal throughout totally different organisations, purists argue that true lean calls for a company-wide dedication to the strategy with the intention to get true worth from it. Nevertheless, the truth is there are fast advantages that may come from making use of easy lean ideas to current processes.
A few of these ‘fast wins’ embrace making use of ‘worth stream mapping’ to take away waste, enhance course of circulate, and quantify the cycle time. Every of those enhancements may have a major affect on the effectivity and effectiveness of the method, offering sustainable beneficial properties for the enterprise, and assist the appliance of automation applied sciences like RPA.
four. Determine and scale back defects
Beneath a lean strategy, defects are one of many seven sorts of ‘waste’ and it’s possible that course of defects are costing greater than is realised. The results of defects are widespread and might embrace irritated clients, re-work, elevated prices, and even regulatory dangers.
Making use of automation to a course of that suffers these sorts of defects will solely amplify the issues. It’s important that the defects are recognized, and a technique developed to scale back them earlier than automation expertise is introduced into play.
In addition to figuring out defects, additionally they must be tagged with details about the sort and quantity of occasions. That knowledge allows course of specialists to focus on their efforts to scale back or eradicate the defects, utilizing something from standardised types or knowledge to lowering paper artifacts and handbook dealing with.
5. Contain your individuals
Be open and sincere together with your groups concerning the course of and targets of your automation technique. Some individuals really feel threatened by the expertise, afraid it should eradicate the necessity for his or her jobs. Assist them perceive your intent and the possible impacts on each them and the enterprise.
Course of enchancment wants buy-in from the groups concerned, so earlier than you start altering processes and making use of new applied sciences, guarantee you’ve got clear communication with these affected and contemplate them within the choices you make.
By following these 5 steps, the chance that an RPA venture might be a hit is drastically enhanced. The guarantees of lowered prices, improved productiveness and enhanced customer support will shift from strategic targets into actuality.
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