Bolloré Logistics has launched a pilot RPA challenge in Singapore to drive productiveness and improve customer support via the automation of key enterprise processes.
RPA is an utility of superior software program and algorithms to finish routine duties and repetitive operation processes.
Applied with the assist of Accenture, this pilot challenge covers a number of elements of freight forwarding operations, such because the correct and well timed replace of transportation timestamps, creation of transportation information throughout the Transport Administration System (TMS), and bill dispatching to prospects.
The enterprise processes chosen for enhancement beneath this pilot challenge had been beforehand manually intensive, repetitive, and vulnerable to human error.
With the implementation of RPA, the unique processes are mimicked by software program robots which can be programmed by one of many market leaders in RPA instruments. “With the elimination of repetitive and time-consuming duties, the enterprise course of homeowners could be upskilled to carry out larger worth added duties, specializing in shopper communication, proactive cargo monitoring, and complicated coordination,” says Cyril Dumon, CEO Asia-Pacific for Bolloré Logistics.
Following the profitable pilot rollout in Singapore, Bolloré Logistics is trying to develop quickly the implementation of RPA within the Asia-Pacific area and to increase it to different processes throughout the group.