Award-winning national recruitment agency turns to Robotic Process Automation (RPA) with Sherpa Works and UiPath to provide a better candidate experience, and free up its own people for more valuable work.


“It wasn’t a good way to begin a Monday morning, however now the bots are simply doing it.”

March 16, 2021, Sydney.

people2people, an award-winning recruitment company that employs 110 individuals in seven places of work in Australia and New Zealand, publicizes that it has efficiently automated eight enterprise processes utilizing RPA (Robotic Course of Automation) with UiPath specialist Sherpa Works and employs one other 9 individuals in growth .

“With 7,500 recruitment companies in Australia, it is a extremely aggressive market,” mentioned Mark Smith, group managing director of people2people. “You may differentiate both based on service degree or based on worth and margin. If you wish to do the previous, you want a aggressive benefit. And if you wish to do the latter, you want agency management over your again workplace prices. In fact, ideally, you are attempting to do each. “

“I used to be all the time on the lookout for again workplace effectivity and had explored offshoring and techniques integration with APIs, but it surely was costly to arrange. Then I spoke to Sherpa Works about RPA and UiPath. The second I heard that we might use robots to combine techniques and create automation, a world of potentialities opened as much as me. “

In December 2019 people2people began their RPA journey with Sherpa Works and UiPath. In a primary on-site identification course of, 15 candidate processes for automation had been recognized. Throughout that 16-hour preliminary consulting project, Sherpa Works hung out with the frontline employees managing the processes to grasp how they labored, the place productiveness positive aspects had been to be discovered, and, importantly, worker and administration buy-in ins to make everybody really feel snug with the concept the robots could be there to assist them somewhat than exchange them.

Mark continued, “Though we initially talked about price management, my ideas went first to the entrance workplace and the candidate’s expertise. If we are able to outperform the competitors with a greater expertise, we’ve extra possibilities of attracting the standard candidates our prospects need. So the primary automation was on job notifications, which has resulted in a exceptional enhance in purposes by our personal web site. Your thoughts then turns to the opposite processes you can automate to both enhance your aggressive benefit or management your prices. When you begin the locks, simply open them. “

One course of ripe for automation was the Australian authorities immigration standing evaluate that firms must do when hiring a brand new one. Beforehand, a department worker had contacted the candidate to seek out out their particulars, monitor them, after which manually submit them to the federal government’s VEVO (Visa Entitlement Verification On-line) system.

Janet Gebre, Shared Companies Enterprise Companion at people2people, defined some great benefits of automating this complete course of. “First, your complete interview, citation, and onboarding course of is streamlined for candidates in order that they take up so much much less time. If we take duty for this from the marketing consultant who conducts the interviews on our half, they will focus on their essential activity, which is to seek out and rent the absolute best candidates. The price of manually finishing the method has been eradicated within the branches and it saves about 10 hours per week of my time that I can now spend on coaching our consultants and different enterprise enchancment actions as a substitute of administration. Lastly, we are able to now make sure that we’ve checked everybody’s visas earlier than they’re positioned. “

Whereas the finance division is important in any enterprise, it creates vital again workplace and administrative prices. That is very true for a recruiting company which will have hundreds of short-term staff on their books at any time and for whom they need to run payroll. Many of those duties are inherently repetitive, as are the principle candidates for automation, as Elena Yang, finance supervisor at people2people, defined: “As an organization, you possibly can’t innovate if everybody will get caught in day by day actions. The introduction of RPA in accounts receivable, payable, financial institution reconciliation and shortly additionally in payroll was a pure step. It has helped the workforce cut back the hours spent on repetitive low quantity, excessive quantity duties. We will now manpower extra beneficial areas reminiscent of advanced common ledger and intercompany accounts, customized experiences and account consolidation. The analytics and enterprise insights these actions give us assist us obtain higher financial outcomes, to not point out everyone seems to be happier at their jobs. “

For Amine Merhab, Credit score Controller, the RPA bots saved an hour and a half a day to reconcile transfers with invoices in Xero. The bot scans the inbox day by day, extracts the switch notes and even saves them in a folder that leaves a document for the reviewers. Amine mentioned, “Now I’ve extra time to deal with issues that add extra worth to the enterprise, like calling prospects for pickups to get cash into enterprise sooner.”

Automating some accounts payable duties saves time for monetary accountant Grant Pearce. RPA bots geared up with Pc Imaginative and prescient extract data instantly from provider invoices and encode it in Xero. “We’re additionally automating the weekly bill import,” mentioned Grant. “I used to obtain experiences from numerous databases, together with Salesforce, and edit that information in Excel to create a CSV file to add to Xero. It wasn’t a good way to begin a Monday morning, however now the bots are making it simple, liberating up a couple of hours of my time that I can use on extra significant duties as a substitute. “

With the continued help of Sherpa Works and UIPath, people2people has dedicated to automating 9 extra processes, with potential scope for a lot of extra. Mark Smith concluded, “The potential scope for what might be automated is nearly limitless. We’re happy with the outcomes achieved up to now by way of price and time financial savings in addition to different significant enterprise outcomes. “

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About people2people

Based in 2005, People2people is a proud Australian recruitment company that thinks globally and acts regionally.

We use world-class expertise and techniques to seek out the proper match for candidates and purchasers in all kinds of industries, and we leverage distinctive alternatives by our intensive networks. Whereas expertise is an integral a part of what we do, our people-centered strategy units us aside. In any case, we’re about bringing individuals and alternatives collectively, and we satisfaction ourselves on all the time doing what’s proper for our prospects and contractors.

It is not concerning the common capability to seek out expertise or appeal to candidates – it is concerning the particular capability to faucet the pipeline of individuals with the suitable expertise, the suitable cultural match, and the suitable expertise to achieve a given group be.

All of it comes down to 1 idea – data. Know the place the group goes, know the talents and behaviors required to get there, know the tradition, know what success appears like in any job function, know the place to seek out individuals to satisfy these wants, and how you can construct relationships with them.

About Sherpa Works

Sherpa Works is an Australian owned and operated Robotic Course of Automation (RPA) consultancy specializing in serving to SMBs and midsize companies automate enterprise processes.

RPA, also referred to as a software program robotic, frees your workers from boring, low-value, routine, and repetitive duties to allow them to deal with taking what you are promoting to the following degree of development and past.

Discuss to us about how one can give your workers the liberty to do the roles you employed them to do somewhat than the repetitive duties you pay them to do.

About UiPath

UiPath’s imaginative and prescient is to ship the Totally Automated Enterprise ™, the place automation may help companies obtain their biggest potential. UiPath presents an end-to-end platform for automation that mixes the main Robotic course of automation(RPA) answer with a complete vary of features with which any firm can shortly scale digital enterprise processes.

Press inquiries

Please contact David Barlow at [email protected] or name 02 9121 6274.



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