Top CIO priorities in 2021 include process transformation and automation

Transformation and Automation – Top CIO priorities in 2021 include process

IDG’s CIG 2021 Standing Survey was performed around the globe following the unprecedented enterprise disruptions in 2020. The survey discovered that, amongst different issues, the pandemic cemented the strategic enterprise function of the CIO as corporations turned to IT options to climate the large surge in distant employees and different associated dislocations.

Of the 812 IT managers and 250 contributors surveyed, 82% stated that new applied sciences, IT methods and strategies are on the core of their firm’s response to the pandemic.

No surprise, then, that 9 out of ten (92%) of these surveyed additionally described the function of the CIO as extra digital and extra innovation-oriented, or that 82% recognized the CIO as the principle individual accountable for efforts in direction of digital transformation.

In follow, CIOs’ transformation efforts spanned all the pieces from aligning IT initiatives with enterprise objectives (40% reported) to main change efforts (29%) to enterprise course of redesign (23%). The redesign of enterprise processes and course of automation turned a standard theme in lots of classes of the survey.

For instance, greater than a 3rd (36%) of respondents stated remodeling present enterprise processes can be one of many core enterprise initiatives driving IT investments this yr. No different enterprise initiative acquired as many mentions as this funding precedence.

Keys to selling income producing initiatives

As well as, course of redesign and automation had been seen as crucial elements of an more and more necessary CIO mandate: selling revenue-generating initiatives. Sixty-eight % of all IT executives surveyed – and 85 % of those that recognized themselves as strategic CIOs – stated such revenue-driven efforts had been now a part of their agenda.

The primary technique for rising gross sales, recognized by greater than half (56%) of respondents, was to assist develop new services by automating enterprise or IT processes.

In a broader sense, the automation of IT and enterprise processes was rated by 81% of the respondents as extra necessary within the subsequent six to 12 months. The anticipated significance of this exercise exceeded all others, together with mandates to help direct buyer interplay (78%) and to supply management abilities (61%).

It is smart that course of transformation and automation are seen by IT and trade leaders as each an ubiquitous want and a promising alternative. Finally, each company aim and exercise – be it guaranteeing information and IT safety, bettering the client expertise or rising gross sales development – depends upon a community of underlying IT and enterprise processes. Guaranteeing that these primary processes are as quick and environment friendly as doable could be useful in all areas of enterprise.

A latest Forrester Analysis whitepaper commissioned by head of robotic course of automation (RPA), UiPath, examines and can proceed to discover a number of the key impacts automation and synthetic intelligence have on the office. To get a replica of this report, go to Reinventing Enterprise Automation – Way forward for Work | UiPath.

Copyright © 2021 IDG Communications, Inc.

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