Aisera Collaborates with Microsoft to Elevate Employee and Customer Service Through Conversational AI and Robotic Process Automation (RPA)


PALO ALTO, California., July 27, 2021 / PRNewswire / – At the moment, Aisera, one of many world’s first AI-powered platforms that automates duties, actions, and workflows for workers and clients, introduced a partnership with Microsoft to convey next-generation AI service desk options to automate Present inquiries. Tickets and operations for IT, HR, DevOps and customer support departments. Asera options for enterprise are actually accessible on the Microsoft Azure Market. As well as, as a part of this announcement, Asera was formally named a member of the Microsoft for Startups program.

Aisera’s AISM (AI) resolution is scalable, straightforward to implement and designed to work seamlessly with present service desks to ship revolutionary end-to-end experiences to customers and staff. By enabling self-service with Conversational AI and unattended Pure Language Understanding and Processing NLU / NLP, Asera and Microsoft will work collectively to scale back decision instances and working prices whereas offering a customized person expertise in Microsoft Groups and different channels within the following features:

  • AI Service Desk in Azure: The AI ​​Service Desk resolution was specifically developed on Azure to automate repetitive IT service desk requests, duties and workflows. Worker inquiries vary from answering data requests to the autonomous resolution of complicated workflow duties throughout a number of functions and programs. Automated responses present staff with on the spot, self-service options directly.
  • AI Service Desk for Groups: Aisera’s AI Service Desk resolution works with groups to robotically resolve IT issues for workers to ship an distinctive worker expertise. Aisera’s AI Service Desk works with present ticketing programs to ship an end-to-end AI service expertise utilizing Conversational AI, NLU Search, and Unattended NLP to speed up the decision of data requests and supply self-service options to customers .

With 300% year-over-year development and a base of over 65 million customers, Aisera is a cloud-native, enterprise-wide platform that robotically solves service issues and delivers scalable, customized, proactive and safe AI interplay with customer support. As the one supplier with 1,200 pre-defined workflows out-of-the-box, Aisera permits its clients to benefit from its Conversational RPA on the primary day of entry.

“Being a part of the Microsoft for Startups program is one other proud second for Aisera as we proceed an period of explosive development for the corporate, having just lately introduced a brand new spherical of funding, together with new clients.” Dartmouth Faculty, and thrilling new integrations and partnerships that strengthen our end-to-end enterprise-grade automation providers, “mentioned Muddu Sudhakar, Founder and CEO of Aisera. “With Microsoft’s help as a key development companion, we’re able to take the subsequent step in bettering Aisera’s providers, increasing our choices, and rising our auto-resolution charges for our enterprise clients.”

Offering companies with uptime, improved productiveness and price discount, Aisera has its personal orchestrated service catalog stacked with RPA workflows, capabilities to grasp over 5 billion person intentions and phrases, and unsupervised AI studying to keep away from scripted customer support calls. Aisera presents 65-80% auto-resolution charges for IT service requests and achieves 85% CSAT and ESAT enchancment for purchasers and serves corporations like: 8×8, Autodesk, Dartmouth Faculty, Dave, McAfee, NJ Transit and extra.

“The Microsoft for Startups program was launched with the purpose of serving to progressive startups like Aisera develop their enterprise to allow them to attain the businesses that want their options,” mentioned Jeffrey Might, Vice President, Microsoft for Startups. “It’s clear that Aisera will probably be one other success story for the Microsoft for Startups program and we stay up for working along with your workforce to make this occur.”

Asera was based by serial entrepreneurs Muddu Sudhakarwho beforehand constructed and managed Kazeon (acquired by EMC, 2009), Cetas (acquired by VMware, 2012) and Caspida (acquired by Splunk, 2015). In 2020, Aisera was acknowledged as a member of the Forbes AI 50 and a Gartner Cool Vendor.

About Aisera
Aisera presents the world’s first AI-driven service expertise resolution that automates operations and help for IT, gross sales and customer support and makes corporations and clients profitable by providing customers consumer-like self-service options. Aisera is quickly following the trail of digital transformation with behavioral intelligence for customers and providers that drives end-to-end automation of duties, actions and enterprise processes. Aisera is a world-class, VC-funded startup headquartered in Palo Alto, California. and a strategic companion with AWS, Microsoft Azure, Google Cloud, ServiceNow and Salesforce.

For a free evaluation of the effectiveness of your organization’s IT, customer support and HR service desk automation and to learn how your workforce can profit from the Aisera platform from day one, please contact [email protected] .

Contact:
Spencer MacDonald
(732) 300-6461
[email protected]

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